Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • All your help requests will be responded to within maximum 1 hour after the support ticket or email was submitted. If your issue needs additional assistance from a system administrator, we’ll forward the support ticket or the email to the person in charge, right away and will leave a note to notify you that more time will be needed for finding the optimal solution. If you order our Administration Services package, all of the server management services included there will be performed whenever you desire.

  • Top quality support service

  • A First–Class Technical Support Service

  • We’ll be online for you 24/7/365 to reply to any queries that you may have related to our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require assistance with server admin tasks, you can check out our Administration Services package, which includes data backup hard disk storage space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package is fitted out with our free–of–charge Website Control Panel, which offers an in–depth knowledgebase plus a collection of educational video tutorials. Whenever you need help with the Website Control Panel, just click on the Help or Videos buttons in the upper right corner.