There are a number of ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you opt for is a support ticket system. This is the least complicated method of communication for a number of reasons. If no client support staff member is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy ‘n’ paste extensive pieces of info without worrying about spelling errors, and in case a particular problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in one place, so either party can always see the comments supplied by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which implies that if you have to provide info or to adhere to directions, you will need to use at least 2 different admin consoles and this number may rise if you desire to manage a handful of domain names. Besides, many hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast to what you may find with plenty of other web hosting companies, the support ticket system that we use with our Linux cloud website hosting packages is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to memorize several sign-in credentials, since you will be able to manage both your tickets and the hosting account itself from one location. So, if you have an enquiry or run into an issue, you can touch base with our client support staff instantly. Our system offers a clever search mechanism. This goes to say that even in case you have submitted loads of tickets over the years, you will be able to find the one that you need in an instant. Additionally, you can see knowledge base guidelines for resolving commonly met predicaments.